Standard Bank’s PPB Voice Branch (Call Center) Learnership Programme 2025–2026 offers young South African graduates a unique opportunity to gain practical experience in customer service and call center operations. Starting in October 2025, this 12-month programme includes a monthly stipend of R6,800 and a formal NQF Level 5 Banking Certificate, setting you up for a career in the financial sector.
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Background & Job Description
This listing is provided for informational purposes only. We are not affiliated with Standard Bank.
The Standard Bank PPB Voice Branch Learnership is a structured 12-month programme that combines academic learning with hands-on work experience. The programme is tailored for young graduates eager to pursue a career in banking and customer service. By the end of the programme, learners will complete an Agile Banking Professional Certificate (NQF Level 5) and become FAIS-accredited, unlocking more opportunities in the financial services industry.
Tasks
- Learn how to manage inbound and outbound call center functions
- Build strong communication and client service skills
- Resolve customer inquiries via telephone and email professionally
- Understand banking regulations and financial frameworks
- Analyze and process customer data
- Build lasting client relationships
- Apply telephone and email etiquette in professional contexts
Standard Bank PPB Voice Branch (Call Center) Learnership Programme
Qualifications
Education and Certification
- Completed undergraduate qualification (any field)
- Must not be currently studying or enrolled in another learnership/internship
Experience
- No more than 6 months of formal work experience
- Strong written and spoken English
- Must be computer literate
- Aged between 18 and 30
- Must be a South African citizen
- Strong interest in financial services and customer support
Additional Information
- Start Date: 01 October 2025
- End Date: 30 September 2026
- Stipend: R6,800 per month
- Benefits: Student medical aid, formal qualification, FAIS accreditation
- Application Deadline: Not specified – early applications advised
- Location: South Africa
- Programme Duration: 12 months
This post is not affiliated with Standard Bank. It is a third-party advertisement to help spread awareness about the opportunity.
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